Online Utility PaymentsPayments accepted are e-check, Visa or Mastercard.
Please allow a minimum of 24 hours for this bank transaction to be applied to your utility account. Payments are considered received when they are applied to your account. It may take longer due to weekends and holidays.
For customers using the automatic recurring payment feature of EZ Pay – In order to avoid the potential of a late payment, due primarily to holidays and weekends, on those customers using the automatic recurring payment option, the City is instructing U.S. Bank, the administrator of the EZ Pay system, to initiate the recurring payment withdrawal process several days prior to the customer’s due date. This adjustment should ensure that funds will be received and posted in a timely manner, so as not to trigger a late payment on the account. This change will require customers to make sure they have sufficient funds available in their accounts several days prior to their due date, in order to avoid a Not Sufficient Funds or chargeback warning.
If your bill has a Disconnect Message, then payments made on EZ-Pay “after the due date” may not stop disconnection, nor will they qualify your account for reconnection until the required payments and fees are posted to you account (which is a minimum of next business day).
For questions, please call Customer Service at 785-7100 between the hours of 8:30 am and 5:00 pm Monday thru Friday.
To start the payment process, please click on the button below. You will be taken to a secure site hosted by US Bank.