The City of Hamilton owns and operates all the utility operations in the City. All of our customer's utility charges, including electric, natural gas, water, wastewater, refuse and stormwater, are included in one convenient, monthly bill.
The City of Hamilton provides its utility customers with a number of convenient ways to pay their utility bill. Payments can be made through the following methods:
Internet/Phone - The most convenient way for Hamilton utility customers to pay their bill is via the internet or phone, utilizing the City's 24 hour-a-day EZ Pay System. Payments can be made using VISA or MasterCard, or as a direct debit from the customer's checking or savings account. Click here to learn more about the City's convenient EZ Pay System and how to use it, as well as to sign up online. (NOTE: See important message below, if you are an EZ Pay customer.) Or call toll free at (800) 430-1623 to sign up by phone.
Mail - As always, customers can make payments by mail, using the mailing envelope provided with the customer's utility bill. Payments should be addressed to the City of Hamilton, Customer Service Division, 345 High Street, 1st Floor, Hamilton, OH 45011.
In Person - The City keeps convenient office hours at its downtown Hamilton offices, for those customers that prefer to pay their utility bill in person. Cashiers are available to receive and process payments from 8:30 AM to 5:00 PM, Monday through Friday, on the 1st Floor of the Hamilton Municipal Building, 345 High Street, Hamilton, Ohio.
Night Depository - A night depository box is available for accepting utility payments day or night. The depository is located at the curb, on the Court Street side of the Hamilton Municipal Building. The deposits are collected each business day morning and credited to that day's accounts.
Banks/Credit Unions - Many banks and credit unions offer bill payment options to their customers at little or no cost. Check with your financial institution for details.
ATTENTION: Hamilton Utility Customers using EZ Pay to make monthly utility payments
Due to the conversion of City’s Utility Customer Information System to a new software format, on January 21, 2014, your Utility Account Number has changed. Since the conversion, our customers have been able to use either their former or new Account Number to make electronic payments through the EZ Pay system.
On June 2, 2014, the EZ Pay system will no longer recognize the old Account Numbers. At that time, customers must enter their new Account Number in order to access the EZ Pay system. This new Account Number is a 7-digit number, which can be found in numerous locations on your bill, including on the bill stub (EZ Pay Payment Code), at the top right-hand corner of Page 1 under the Service Address, and at the top left-hand corner of all pages.
Customers will be required to re-enter any of their personal information (e.g., User ID, Credit Card information) that is currently saved on the EZ Pay site, to ensure that their payment is properly credited to their utility account. Unfortunately, when this change occurs, the customer’s EZ Pay history on the old Account Number will also no longer be available.
Thank you for your cooperation and understanding as the City continues to upgrade and modernize its utility software and customer information systems.