The City of Hamilton owns and operates all the utility operations in the City. All of our customer's utility charges, including electric, natural gas, water, wastewater, refuse and stormwater, are included in one convenient, monthly bill.
The City of Hamilton provides its utility customers with a number of convenient ways to pay their utility bill. Payments can be made through the following methods:
Internet/Phone - The most convenient way for Hamilton utility customers to pay their bill is via the internet or phone, utilizing the City's 24 hour-a-day EZ Pay System. Payments can be made using VISA or MasterCard, or as a direct debit from the customer's checking or savings account. Click here to learn more about the City's convenient EZ Pay System and how to use it, as well as to sign up online. (NOTE: See important message below, if you are an EZ Pay customer.) Or call toll free at (800) 430-1623 to sign up by phone.
Mail - As always, customers can make payments by mail, using the mailing envelope provided with the customer's utility bill. Payments should be addressed to the City of Hamilton, Customer Service Division, 345 High Street, 1st Floor, Hamilton, OH 45011.
In Person - The City keeps convenient office hours at its downtown Hamilton offices, for those customers that prefer to pay their utility bill in person. Cashiers are available to receive and process payments from 8:30 AM to 5:00 PM, Monday through Friday, on the 1st Floor of the Hamilton Municipal Building, 345 High Street, Hamilton, Ohio.
Night Depository - A night depository box is available for accepting utility payments day or night. The depository is located at the curb, on the Court Street side of the Hamilton Municipal Building. The deposits are collected each business day morning and credited to that day's accounts.
Banks/Credit Unions - Many banks and credit unions offer bill payment options to their customers at little or no cost. Check with your financial institution for details.
ATTENTION: Hamilton Utility Customers using EZ Pay to make monthly utility payments
In 2015, the City of Hamilton is implementing several changes to the EZ Pay system, which are intended to greatly improve service to our utility customers.
Customers are currently required to enter their 7-digit Account Number, in order to access the EZ Pay system. Additionally, customers will now be required to enter the last four digits of their Social Security Number (SSN), or Federal Employer Identification Number (EIN), for commercial accounts. The updated EZ Pay system will no longer accept the Zip Code as confirmation of the Account Number, in order to set up or access the customer’s EZ Pay account. This change was made in order to provide additional security to our customers.
If, upon entering the last four digits of their SSN or EIN, the customer receives an Error Message, the customer should re-enter the four digits. If the customer again receives an Error Message, the customer should call Utility Customer Service, at (513) 785-7100, to confirm that the SSN and EIN are correctly entered into the customer information system.
Additionally, with the implementation of the EZ Pay changes, Hamilton utility customers will be able to set up automatic, recurring payments on their utility accounts. Customers will need to manage their utility customer account information, on-line, from the EZ Pay website, in order to take advantage of the recurring payments feature. Customer account management includes updating and confirming bank account information, mailing and service address information, name changes, and other changes in personal and business information.
In order to avoid the potential of a late payment, due primarily to holidays and weekends, on those customers using the automatic recurring payment option, the City has instructed U.S. Bank, the administrator of the EZ Pay system, to initiate the recurring payment withdrawal process several days prior to the customer’s due date. This adjustment should ensure that funds will be received and posted in a timely manner, so as not to trigger a late payment on the account. This change will require customers to make sure they have sufficient funds available in their accounts several days prior to their due date, in order to avoid a Not Sufficient Funds or chargeback warning.
Thank you for your cooperation and understanding as the City continues to upgrade and modernize its utility software and customer information systems.