|NOTICE, PASSWORD REQUIREMENTS CHANGING: As of June 5, 2017 utility customers utilizing the City of Hamilton online payment service EZ Pay are required to create a new password. This change is being made to add an extra layer of protection to customer data.
For customers utilizing the Pay by Phone Interactive Voice Response System, passwords will remain the same. If creating a new Pay by Phone account for the first time, your password must be different than your online EZ Pay password.
Please contact Utility Customer Service at 513.785.7100 if you have any questions or concerns.
*** If your bill has a Disconnect Message then payments made on EZ Pay “after the due date” may not stop disconnection, nor will they qualify your account for re-connection until the required payments and fees are posted to your account (which is a minimum of next business day). ***
Automatic, Recurring Payment Plan
To take advantage of automatic, recurring payments to your utility account(s), customers need to manage their utility customer account information online from the EZ Pay website. Customer account management includes updating and confirming bank account information, mailing and service address information, name changes, and other changes in personal and business information.
In order to avoid the potential of a late payment due primarily to holidays and weekends for customers utilizing the automatic, recurring payment option, the City has instructed U.S. Bank (EZ Pay system administrator) to initiate the recurring payment withdrawal process several days prior to the customer's due date. This adjustment should ensure funds will be received and posted in a timely manner, so as not to trigger a late payment on the account. Customers should make sure they have sufficient funds available in their accounts several days prior to their due date in order to avoid a Not Sufficient Funds or chargeback warning.